For genuine medical emergencies , please ;

• phone us on on 0345 337 1150 (option 1), Monday to Friday from 8:00am - 6pm. However if life threatening, dial 999 without delay. 

To request a routine appointment please:

• phone us on on 0345 337 1150 (option 2), Monday to Friday from 8:30am - 5pm.

When you get in touch, our medical receptionists will ask you a few questions. Please provide as much information as possible . 

We will use the information you give us to choose the most suitable health professional to help you.

Minor Illness Nurse - can assist with the following:

• New cough (>3 weeks)
• Sore throat/ears
• Sinusitis
• UTI (female >65yrs of Trimethoprim allergy)
• UTI (adult male)
• Chest infection
• Conjunctivitis(6mths-2yrs)
• Hayfever
• Insect Bites
• Mouth Ulcers
• Stings (Bee/wasp)

Excluding: children<6mths, pregnant women, patients with an active cancer or undergoing chemotherapy

Advanced Nurse Practitioner (ANP) - can assist in general with the same ailments as your GP excluding: patients <6mths, pregnant women, mental health problems, breast problems, contraception, gynaecology issues, testicle/penis problems.

Practice Pharmacist can assist with the following:

• Queries/questions relating to medication
• Medication reviews
• New patient medication requests
• Simple pain relief, hayfever medication or mediction for delaying periods

Practice Nurse - can assist with the following:

• Dressings
• Bloods/ECG/Immunisations
• Chronic Disease Clinics including Hypertension monitoring
• Injections
• Suture/Stapke removal

Local pharmacies can assist with many conditions without having to see a GP - find out more here

Acne, Allergies, Athletes Foot, bachache, Blocked runny nose, Bacterial Conjunctivitis, Chickenpox, Cold sores, Constipation, Cough, Cystitis, Diarrhoea, Dry skin, Earache, Haemorrhoids, Hayfever, Headlice, Impetigo, Indigestion, Mouth Ulcers,Musculoskeletal Pains, Nappy Rash, Oral Thrush, Period Pain, Ringworm, Scalp Disorders, Scabies, Shingles, Smoking Cessation Advice, Sore throat, Stings ( Bees/Wasp), Thrush, Threadworms, UTI ( certain criteria applies - please confirm pharmacy to confirm, Warts & Verucca. 

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.

First Contact Physio Service can help with the following conditions:

• Soft tissue injuries - Sprains, strains or sports injuries
• Arthritis - any joint
• Muscle , ligament , tendon or bone problems e.g Tennis elbow, Carpal tunnel syndrome, Ankle sprains. 
• Lower back, mid back & neck pain.
• Arm or leg pain including  pins & needles or numbness.
• Changes to walking
• Post-Orthopaedic surgery

Dental Problems:

• Patient should contact own dentist or if not registered with a dentist, call emergency dentist on 0345 456 5990

Opticians:

• Any eye related issues, please contact your local optician for advice. 

If you have been advised by one of the practice clinical team to book a Nurse or Phlebotomy appointment:

• phone us on on 0345 337 1150 (option 2), Monday to Friday from 8:30am - 5pm.

When you get in touch, our medical receptionists will ask you a few questions. Please provide as much information as possible.

If you have been advised by one of the practice clinical team to book a Nurse or Phlebotomy appointment:

• phone us on on 0345 337 1150 (option 2), Monday to Friday from 8:30am - 5pm.

When you get in touch, our medical receptionists will ask you a few questions. Please provide as much information as possible.

Secondary Care Hubs – Patient Information 

Patients should attend the Secondary Care Hubs for the following reasons:

• Bloods required for a review appointment in secondary care or requested by a Consultant(e.g. Aberdeen Royal Infirmary) 
• Patient attends a remote review appointment (e.g. Near Me, phone)
• Regular monitoring required for Acute Specialty Pre-procedure blood tests required for acute specialty (e.g. eGFR)
• Blood test monitoring following discharge from Acute in-patient care

These blood tests should be carried out at one of the following locations,not at your GP practice. This ensures your consultant /clinic receives the results. 

You may be asked to attend to have your height & weight recorded or for an ECG.

Depending on the tests required not all locations may be suitable. We will discuss available options when you contact us to book an appointment.

In order to book your appointment with a Secondary Care Hub,please ring the Central Booking Team on

Tel: 01224 555177

• Opening Hours: Monday to Thursday 0830-1700, Friday 08:30-16:30 and Saturday 0900-1400

Please note that you must ring the above number to book your appointment.

At present appointments are offered at the following locations:

• Aboyne Hospital – Wed am 
• Chalmers Hospital- Wed & Fri 
• Clinic A, ARI – Mon to Thurs.  Saturrday.  Tues/Wed/Thurs evenings.
• Out Patient Department, Dr Grays Hospital, Elgin – Mon to Fri & Saturday am
• Ellon Health Centre/Community Wing – Tues & Fri
• Forres Health & Social Care Centre – Mon/Wed
• Fraserburgh Hospital - Wed/Thurs
• Glen O’Dee Hospital – Mon & Fri
• Inverbervie Medical Centre - Tuesday
• Inverurie Health & Care Hub- Mon - Thurs & Fri morning
• Jubilee Hospital, Bleachfield - Tues
• Kincardine Hospital -  Mon/Thurs/Fri 7.30am start
• Old Aberdeen Medical Practice- Mon-Fri
• Peterhead Community Hospital- Tues - Fri 8:10 start
• Seafield Hospital - Mon & Wed
• The Stephen Hospital & Dufftown HC -  Tues am
• Turriff Hospital -Mon & Tues

Cancelling or changing an appointment at the practice

Patients who require urgent medical advice or attention out of hours (after 6pm until 8am and at the weekends) must phone NHS24 on 111.

A nurse adviser will determine whether advice is all that is necessary or whether a face to face consultation with a doctor is required.  Patients in the Ellon area will be asked to go to either the David Anderson Building in Aberdeen (at Foresterhill) or to Peterhead Community Hospital where they will be seen. 

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10am. The duty doctor will contact you in the first instance and if he/she feels that you need to be seen, he/she will arrange this - it may be you are visited by our Advanced Nurse or Urgent Care Practitioner. 

You may only request a home visit if you are housebound. A clinician will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the clinicians to schedule house calls

You can also be visited at home by a Community Nurse if you are referred by your GP. You should also be visited at home by a Health Visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Medical and nursing students shall periodically be present at the practice. We hope that you will support us in their mentoring and training, and assist students to develop in general practice learning.