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Please wear a suitable face covering when attending the surgery.



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Welcome to Ellon Medical Group

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With our circa 15,700 patient’s needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations. For GDPR information and Subject Access Requests please visit the 'Practice Policies' section.

GP Practice Response to Coronavirus (COVID-19)

GP Practices have remained operationally open throughout the COVID-19 Pandemic. Urgent medical problems are still dealt with by GPs, nurses and other staff. As we move into a phased recovery, most medical services will start to come back on stream, but this does not, and cannot mean a return to normal. Just as the supermarket, coffee shop and offices are very different places, so too is the GP surgery. Much of what you need to contact the surgery about can be dealt with without physically attending, so people across the country are being asked to phone or email first, with telephone or video calls arranged, and only those who need face to face contact are asked to attend to keep you and others, safe with as few people as possible in the buildings. Because it's likely that those attending will have health problems, it's even more important to ensure safety than it is in the supermarket or office so staff will wear PPE during consultations, and you will be asked to wear a face covering/mask. Contact time will be kept to a minimum for everyone's safety but despite this, each appointment needs to be longer, flow through the buildings will be controlled, and waiting rooms will seem very different. The way they are delivered will stay changed for a very long time to come. We all need to feel safe when we use the NHS and need our NHS staff to be safe.

FACE COVERING - EXEMPTION CARDS

A doctor’s letter is NOT required for facemask exemption. If you have a disability or are distressed by wearing a mask you can print one of these cards at home. Click on the link below:

static1.squarespace.com/…/15924…/Mask-Exemption-Cards-V2.pdf

 

If you have any of the following COVID-19 symptoms:

  • New continuous cough
  • High temperature
  • A loss or changed sense of normal smell or taste (Anosmia)

Please refer to https://www.nhsinform.scot/ website for advice or call NHS24 on 111.

The NHS Inform Website contains all relevant information regarding management of the Coronavirus Pandemic including mental health support, self-isolation advice, shielding patients advice and provision of fit/isolation notes due to COVID-19 illness or isolation.  https://111.nhs.uk/isolation-note/

Care for other health conditions can be accessed by calling the surgery on 0345 337 1150, selecting option 2.

The receptionists will ask the nature of the problem to help us assign your urgent medical need to the most appropriate healthcare professional. Please provide a contactable telephone number to enable the health professional to return an initial triage telephone call. 

NHS Near Me Video Appointments

The healthcare professional may request an NHS Near Me video appointment (powered by the Attend Anywhere system) to further assess the problem.

NHS Near Me is a video consulting service which allows patients to attend their appointment from their own home or wherever is convenient, using their own computer, smartphone or tablet device.

To use this service you must have a booked video appointment with the Practice.

Please click the below link to access:

Start Video Call

PLEASE NOTE THAT THERE IS NO WALK-IN SERVICE AT THE SURGERY. DO NOT VISIT UNLESS YOU HAVE BEEN INSTRUCTED TO BY AN ELLON HEALTH CENTRE PROFESSIONAL. 

If you have been asked to attend the surgery and become COVID symptomatic or are under household isolation due to a symptomatic member or Test Trace Isolate (TTI) on the day of your appointment, DO NOT ATTEND THE SURGERY but call to cancel and receive alternative support arrangement.

We have temporarily suspended the online appointment booking system until further notice.

Prescriptions can continue to be ordered either online or via the telephone prescription order line for pharmacy collection. Results continue to be available via the results line. 

Groups at Higher Risk (Shielding)

Those patients most at risk from Coronavirus will receive a letter from the Chief Medical Officer, giving practical and detailed advice on how to protect themselves and access the care and treatment needed. The First Minister announced on 23rd July that 'shielding' will be paused from 1st August, with formal communications sent out Friday 24th July. Those on the shielding list are advised to follow guidance issued to the general population in Scotland, highlighting the importance of stringent physical distancing and hygiene measures to decrease exposure to COVID-19. This is the same advice provided to those in the 'at risk' group, including those who would normally receive the influenza vaccine.

The following video from Health Care Improvment Scotland (HIS) is to help the public understand why their GP practice may be phoning them to discuss aspects of anticipatory care planning. 

http://www.healthcareimprovementscotland.org/our_work/coronavirus_covid-19/care_planning_conversations.aspx

Child Illness Advice for Parents During Coronavirus

Whilst coronavirus is infectious to children it is rarely serious. If your child is unwell it is likely to be a non-coronavirus illness, rather than coronavirus itself.

Whilst it is extremely important to follow Government advice to stay at home during this period, it can be confusing to know what to do when your child is unwell or injured. Remember that NHS 111, GPs and hospitals are still providing the same safe care as always done. Visit the attached link for advice to help: Child Illness Advice for Parents During Coronavirus.

NHS Inform - Know Who To Turn To

The NHS Inform website offers a wealth of information regarding other health problems. "Know who to turn to" can also help you to determine which health care professional can best deal with your problem e.g. pharmacy, optician, dental, A&E, GP, Physiotherapy etc.

MSK Self Help or Occupational Therapy Support

Musculoskeletal (MSK) Disorders (e.g. back pain or sports injuries) or for Occupational Therapy support visit: Musculoskeletal Self Management Advice. This is the first line for all non-urgent MSK conditions.

The practice now offers First Contact Physiotherapist via telephone triage consultation for new problems. Please contact the surgery reception for booking.

Patient Contact

We kindly ask all patients to ensure that your contact details held with reception are current, including mobile telephone number and email address where available.

In the event that your telephone is subject to screening/withheld number barring, please ensure that you provide an alternative mobile phone number for Duty Doctor call back or when requesting telephone consultation appointments.

Access

Our health centre is fully accessible to disabled patients, with wheelchair access in all waiting rooms, and consulting rooms.  We also have disabled toilet facilities available.  A hearing loop is in place at the front reception desk.  A wheelchair is available at reception.  Designated disabled parking spaces are located nearest to the entrance to the health centre.

 

(Site updated 14/09/2020)
For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
 
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