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Welcome to Ellon Medical Group

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With our circa 15,800 patient’s needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations. For GDPR information and Subject Access Requests please visit the 'Practice Policies' section.

COVID Vaccinations

If you have a general query about the COVID-19 vaccine, please visit the NHS Inform website or use the national helpline 0800 030 8013 which is open from 8am to 8pm, seven days a week.

The only group to receive vaccine directly managed by the Ellon GP Practice will be the aged over 80's. 

Vaccine rollout to the general public, based on age and underlying health conditions, will be by NHS invitation letter.  Further details regarding the precedence of invitation categories is available by visiting: www.nhsinform.scot/covid-19-vaccine/invitations-and-appointments/who-will-be-offered-the-coronavirus-vaccine Please avoid calling the surgery with any general queries about the COVID-19 vaccine as we are unable to give you any more information at this stage and we must try to keep phone lines open for people who are unwell and seeking medical care.

Anyone in the cohorts that have been vaccinated so far, that has not received an appointment, please contact the following for support: 

  • Over 80s, and aged 75-79 - contact Aberdeenshire Health & Social Care Partnership (AHSCP) tel: 0330 128 9919
  • Aged 50-59, 60-69, 70-74 and 'Clinically Extremely Vulnerable' (shielding classified), 'at risk' (see NHS Inform for definitive list of conditions) and carers - these appointments are sent by the national system therefore patients should complete the following form: https://www.nhsinform.scot/covid-19-vaccine/invitations-and-appointments/missing-appointment-details
  • Temporary residents - anyone in the above listed cohorts who is a 'temporary resident' and should have been vaccinated please contact AHSCP tel: 0330 128 9919

The next cohort currently being vaccinated is the aged 40-49. Letters are being issued by the national system.

The unpaid carers portal is no longer available. Unpaid carers can continue to register for vaccination by contacting the national helpline: 0800 030 3018. Further local information is available by visiting www.covidvaxgrampian.com
Please do not ask vaccination clinic staff for a specific first vaccine. If anyone refuses the vaccine available they will not be offered an alternative brand and requesting an alternative venue will not change this outcome. 

If you require to rearrange an NHS invited vaccination appointment, please contact the number on your invite letter or visit www.nhsinform.scot/covid19vaccineappointments (website includes option for online appointment rearrange).

COVID Status Certification (COVID Passports) 

Please do not contact your GP Practice to ask for a COVID vaccination passport or status certificate - they will not be able to provide any standard document. International certification standards have not yet been agreed. 
The Scottish Government is working to support the re-opening of international travel once it is safe to do so. They are working with other UK Nations and the World Health Organisation (WHO) to agree on potential future COVID certification requirements for international travel. As part of this, they are developing a technical solution that could allow people to access their COVID vaccination status directly. Further information will be released when available. 

GP Practice Response to Coronavirus (COVID-19)

GP Practices have remained operationally open throughout the COVID-19 Pandemic. Urgent medical problems are still dealt with by GPs, nurses and other staff. As we move into a phased recovery, most medical services will start to come back on stream, but this does not, and cannot mean a return to normal. Just as the supermarket, coffee shop and offices are very different places, so too is the GP surgery. Much of what you need to contact the surgery about can be dealt with without physically attending, so people across the country are being asked to phone or email first, with telephone or video calls arranged, and only those who need face to face contact are asked to attend to keep you and others, safe with as few people as possible in the buildings. Because it's likely that those attending will have health problems, it's even more important to ensure safety than it is in the supermarket or office so staff will wear PPE during consultations, and you will be asked to wear a face covering/mask. Contact time will be kept to a minimum for everyone's safety but despite this, each appointment needs to be longer, flow through the buildings will be controlled, and waiting rooms will seem very different. The way they are delivered will stay changed for a very long time to come. We all need to feel safe when we use the NHS and need our NHS staff to be safe.

Please visit https://www.nhsinform.scot/campaigns/your-community-health-care-services for further helpful information regarding community health care services and changes to services resultant to Coronavirus.

The following helpful video explains why consultations are by telephone: 

https://www.youtube.com/watch?v=5hP9Yn5-zFE&feature=youtu.be&t=181

FACE COVERING - EXEMPTION CARDS

A doctor’s letter is NOT required for facemask exemption. If you have a disability or are distressed by wearing a mask you can print one of these cards at home. Click on the link below:

static1.squarespace.com/…/15924…/Mask-Exemption-Cards-V2.pdf

 

If you have any of the following COVID-19 symptoms:

  • New continuous cough
  • High temperature
  • A loss or changed sense of normal smell or taste (Anosmia)

Please refer to https://www.nhsinform.scot/coronavirus website for advice, or to request a test, or call NHS24 on 111 or 0800 028 2816. Your household must isolate immediately pending test result. 

The NHS Inform Website contains all relevant information regarding management of the Coronavirus Pandemic including mental health support, self-isolation advice, shielding patients advice and provision of fit/isolation notes due to COVID-19 illness or isolation.  https://111.nhs.uk/isolation-note/

Care for other health conditions can be accessed by calling the surgery on 0345 337 1150, selecting option 2.

The receptionists will ask the nature of the problem to help us assign your urgent medical need to the most appropriate healthcare professional. Please provide a contactable telephone number to enable the health professional to return an initial triage telephone call. 

NHS Near Me Video Appointments

The healthcare professional may request an NHS Near Me video appointment (powered by the Attend Anywhere system) to further assess the problem.

NHS Near Me is a video consulting service which allows patients to attend their appointment from their own home or wherever is convenient, using their own computer, smartphone or tablet device.

To use this service you must have a booked video appointment with the Practice.

Please click the below link to access:

Start Video Call

PLEASE NOTE THAT THERE IS NO WALK-IN SERVICE AT THE SURGERY. DO NOT VISIT UNLESS YOU HAVE BEEN INSTRUCTED TO BY AN ELLON HEALTH CENTRE PROFESSIONAL. 

If you have been asked to attend the surgery and become COVID symptomatic or are under household isolation due to a symptomatic member or Test Trace Isolate (TTI) on the day of your appointment, DO NOT ATTEND THE SURGERY but call to cancel and receive alternative support arrangement.

We have temporarily suspended the online appointment booking system until further notice.

Prescriptions can continue to be ordered either online or via the telephone prescription order line for pharmacy collection. Results continue to be available via the results line. 

Technology has never been more needed than at this challenging time. It can help to reduce loneliness and social isolation by connecting you to family and friends. But it doesn’t always work for everyone. AbilityNet is a UK-wide charity with a 20+ year history of promoting a digital world accessible to all, working with older and disabled people to help them make the most of their devices whether it’s a laptop, tablet, desktop or phone. Their team of friendly, DBS-checked volunteers can offer support for making the devices work best for you. Call 0800 048 7642 or visit www.abilitynet.org.ukWe are not specifically endorsing or recommending this organisation, but offering this information as a potential signposting opportunity for services.  

Groups at Higher Risk (Shielding)

Those patients most at risk from Coronavirus will receive a letter from the Chief Medical Officer, giving practical and detailed advice on how to protect themselves and access the care and treatment needed. Those on the shielding list are advised to follow guidance issued to the general population in Scotland, highlighting the importance of stringent physical distancing and hygiene measures to decrease exposure to COVID-19. 

The following video from Health Care Improvment Scotland (HIS) is to help the public understand why their GP practice may be phoning them to discuss aspects of anticipatory care planning. 

http://www.healthcareimprovementscotland.org/our_work/coronavirus_covid-19/care_planning_conversations.aspx

Getting the Right Care in the Right Place

To make sure everyone can access the care they need quickly and safely it is important you choose the right care in the right place. Visit nhsinform.scot or see the attached 'A Guide to NHS Scotland Services, Right Care Right Place' booklet.

Right Care Right Place Guide 

 

Child Illness Advice for Parents During Coronavirus

Whilst coronavirus is infectious to children it is rarely serious. If your child is unwell it is likely to be a non-coronavirus illness, rather than coronavirus itself.

Whilst it is extremely important to follow Government advice to stay at home during this period, it can be confusing to know what to do when your child is unwell or injured. Remember that NHS 111, GPs and hospitals are still providing the same safe care as always done. Visit the attached link for advice to help: Child Illness Advice for Parents During Coronavirus.

NHS Inform - Know Who To Turn To

The NHS Inform website offers a wealth of information regarding other health problems. "Know who to turn to" can also help you to determine which health care professional can best deal with your problem e.g. pharmacy, optician, dental, A&E, GP, Physiotherapy etc.

Generic (unbranded) Medicines across NHS Grampian: How it affects you

As you are probably aware, it is becoming increasingly important that the NHS prescribes medication as efficiently as possible without, of course, compromising the quality of care we provide to patients. 

NHS Grampian have asked GPs to ensure that all patients are prescribed generic medicines, unless there is a medical reason for prescribing a branded version. 

Please see attached NHS Grampian Generic Medicines letter for further details. 

Generic Medicines 

MSK Self Help or Occupational Therapy Support

Musculoskeletal (MSK) Disorders (e.g. back pain or sports injuries) or for Occupational Therapy support visit: Musculoskeletal Self Management Advice. This is the first line for all non-urgent MSK conditions.

The practice now offers First Contact Physiotherapist via telephone triage consultation for new problems. Please contact the surgery reception for booking.

Patient Contact

We kindly ask all patients to ensure that your contact details held with reception are current, including mobile telephone number and email address where available.

In the event that your telephone is subject to screening/withheld number barring, please ensure that you provide an alternative mobile phone number for Duty Doctor call back or when requesting telephone consultation appointments.

Access

Our health centre is fully accessible to disabled patients, with wheelchair access in all waiting rooms, and consulting rooms.  We also have disabled toilet facilities available.  A hearing loop is in place at the front reception desk.  A wheelchair is available at reception.  Designated disabled parking spaces are located nearest to the entrance to the health centre.

 

(Site updated 12/05/2021)
For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
 
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